BB
Braam B
1 reviews | Active since Aug 2022
20 Sept 2022, 19:27
Poor Service Delivery
I was in an accident on the 25th of August, my caravan was severely damaged, Discovery assist me VERY GOOD on the day of accident, after that no feedback if I didn't asked for it, on Friday the 16th September a Discovery representative phoned me and apologize for the delay and explain that the valuation was completed, he give me the exact amounts for the payments and said that they will forward the relevant documentation for signatures, he phone a few minutes later and made it clear that I can keep the caravan but that they will remove it from policy with immediate effect, all this 100% with me, till now still no documentation,
Helpful (0)
Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
21 Sept 2022, 09:15Thank you for making us aware of this matter.
We have escalated this to the relevant team for urgent resolution.
Kind regards,
Discovery Insure
We have escalated this to the relevant team for urgent resolution.
Kind regards,
Discovery Insure
Discovery Insure's reply21 Sept 2022, 09:15
Official
Thank you for making us aware of this matter.
We have escalated this to the relevant team for urgent resolution.
Kind regards,
Discovery Insure
We have escalated this to the relevant team for urgent resolution.
Kind regards,
Discovery Insure
BB
Braam B's updateReviewer Update
21 Sept 2022, 14:55Discovery reacted when I phoned them early this morning, but with a wrong settlement document, only one of the three amounts was mentioned, phone again, promise to fix in a hour, the working day is nearly over, still nothing, Discovery will do their utmost to delay a claim
BB
Braam B's update21 Sept 2022, 14:55
Reviewer Update
Discovery reacted when I phoned them early this morning, but with a wrong settlement document, only one of the three amounts was mentioned, phone again, promise to fix in a hour, the working day is nearly over, still nothing, Discovery will do their utmost to delay a claim