Poor Service

Lack of communication, I had to contact discovery claims to find out about my claim almost every time.

My brokers from ucovered came to my rescue all the time, to be specific Didi Museri was always following up on my behalf. Kudos to her, I wish there was a rating for her I would have given her a 10+ rating, what a human being...

If I had gotten the same treatment that Didi gave me from uCovered from Discovery I would definitely recommend it to my family or friends. At this point, I will never recommend "Discovery Car Insurance" to anyone based on this experience, I wouldn't want anyone to go through this terrible nightmare of back and forths...

Just to fix a mere fender, bonnet, bumper, and light took a month, let that sink in... yes a month. Put yourself in my shoes you'll understand why I'm like this...

I was really frustrated but I had to make peace since I had no choice.

It's like going to a chicken licken joint to buy fish and chips, you'll get them but they'll be the most terrible ones you've ever had.

Chicken Licken=Discovery Fish and Chips= Discovery Car Insurance

Overall my experience with Discovery Car Insurance from the beginning was not great, from looking for a panel beater to the panel beater finding unseen issues which delayed the whole fixing and the story of the parts, Oh My Word!... I honestly don't want to know how long the parts will take and who's ordering them, when, and also who's approving them. All I was supposed to be told was how long the repairs are going to take.

The only person who kept on calling me to find out and update me, unfortunately, was not a Discovery consultant but my broker from uCovered, Discovery Car Insurance Claims needs to catch a wake-up or someone there needs to catch a wake-up. I pay a lot of money for my car insurance I deserve to be treated the right way. I don't get why we as consumers have to always sound like crazy people for things to be done the right way. Ai Suka Man