NK
Nadine K
1 reviews | Active since Nov 2020
30 Nov 2020, 16:27
Poor service
I complained on 12 October 2020 and today 29 November and I am still struggling to sort out my Discovery Insure policy. @ Ganyane helped update the policy after I complained on Hello Peter but when extra debits went off my account she couldn't explain and she referred me to Koketso who in the interim has given me no feedback. Even though numerous emails have been sent and ignored or she's busy investigating. Please can someone give me a call who can actually sort this matter out once and for all!
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Replies (2)NK
Nadine K's updateReviewer Update
01 Dec 2020, 11:11Please note that there is more to this matter, you have described the debits, but I was double charged in September for household contents in Atlasville and Rynfield. Atlasville was supposed to be removed so that should be a credit on my account which you are not reflecting. Again why has this calculation been sent through so quickly but it has taken weeks with no response from the relevant people dealing with this matter!!!!
NK
Nadine K's update01 Dec 2020, 11:11
Reviewer Update
Please note that there is more to this matter, you have described the debits, but I was double charged in September for household contents in Atlasville and Rynfield. Atlasville was supposed to be removed so that should be a credit on my account which you are not reflecting. Again why has this calculation been sent through so quickly but it has taken weeks with no response from the relevant people dealing with this matter!!!!
NK
Nadine K's updateReviewer Update
02 Dec 2020, 14:43Good day
Still waiting for you to respond to my reply, you sent an automated breakdown but didn't take into account when I was overcharged for household contents. Please can someone contact me telephonically regarding this
Still waiting for you to respond to my reply, you sent an automated breakdown but didn't take into account when I was overcharged for household contents. Please can someone contact me telephonically regarding this
NK
Nadine K's update02 Dec 2020, 14:43
Reviewer Update
Good day
Still waiting for you to respond to my reply, you sent an automated breakdown but didn't take into account when I was overcharged for household contents. Please can someone contact me telephonically regarding this
Still waiting for you to respond to my reply, you sent an automated breakdown but didn't take into account when I was overcharged for household contents. Please can someone contact me telephonically regarding this