Poor Service- Claim lodged and no feedback to date!!!

<p>I logged a claim online for washing ****** from my line on the 19/12/2016, claim number: ********** . I have not recieved any call or email regarding the status of my claim. This isnt acceptable as my premiums are paid timeously and this is not the service i expect. i need someone to look into this with immediate effect.</p> <p>Regards,</p>