Poor service

Worst service ever. When I took this insurance, I was promised a hassle-free service with a broker to assist me. She goes on leave and forgets about my claim. I tried calling discovery directly - waiting 20 minutes on my cell phone. Then of course I was transferred around and after 55 minutes I was told that the agent would get the broker to call me as my policy has an excess payment clause and it is not a no access policy as the broker originally told me. Prior to this I have not received any feedback from discovery insure, no claim number, no email - only a sms saying that the assessor will be contacting me. So disappointing ☹My new years resolution to move all my investments and policies to another insurance company.