Poor service by discovery insure is an understatement

I have never received service worse than I am currently receiving from Discovery even from their oddly named retentions department (Shafick Allow and his "manager" Siya).

Firstly, I have been querying discovery's charging me premiums at levels indicating that I am using my vehicle for business use even when they were aware than no one was alloed to travel.

Secondly, I requested in December for my loyalty points to be used to cover my Dec and Jan premium and was promised by Shafick that this will be done. In dec, it did not happen and only did after I sent in a query.

Again, the Jan premium has been debited to my account despite that I asked Shafick about a week ago to check that the loyalty points will be used.

Disappointing service especially from someone, Shafick, who sold himself to be as someone suitably qualified to assist me with my complaints.