Poor Service by Discovery Insure

Good day

I was involved in an accident on the 03/02/2018 and my claim was registered with Discovery Insure on the 05/02/2018. I've comp**** with all terms and conditions by Discovery Insure and I was told on the 26/02/2018 that my claim will be settled. Discovery doesn't contact their clients and discuss the claims. The lack of clients experience and poor service received from all of the claims department leave one to wonder if this is the best insurance company. This is by far the worste service I've received from any Insurer. I would like to get this matter resolved as soon as possible.