KC
Katarina C
1 reviews | Active since Nov 2015
30 Nov 2015, 10:01
Poor service by DISCOVERY
Poor service by Discovery and not follow up with all allocated emergency services!<br> Accident happened on 28 of Nov and Discovery insurance was contacted it took them 1 hour to inform that that OASIS ENGINEERING SOLUTIONS had been authorised to assist me with my vehicle. Ref No HK-ABF-01<br> It took 1h and 20 min that the towing company come to assist me
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Discovery Insure's replyOfficial
30 Nov 2015, 10:58Hello katarina64,
Thank you for escalating this matter.
We take the feedback provided very seriously and will need to engage with our service providers to understand why this matter has not been handled the way it should have been.
Please do accept our sincere apologies for the frustration you have experienced. We will endeavour to ensure that the remainder of your claim is a pleasant one.
Regards,
Serushin
Discovery Insure
Thank you for escalating this matter.
We take the feedback provided very seriously and will need to engage with our service providers to understand why this matter has not been handled the way it should have been.
Please do accept our sincere apologies for the frustration you have experienced. We will endeavour to ensure that the remainder of your claim is a pleasant one.
Regards,
Serushin
Discovery Insure
Discovery Insure's reply30 Nov 2015, 10:58
Official
Hello katarina64,
Thank you for escalating this matter.
We take the feedback provided very seriously and will need to engage with our service providers to understand why this matter has not been handled the way it should have been.
Please do accept our sincere apologies for the frustration you have experienced. We will endeavour to ensure that the remainder of your claim is a pleasant one.
Regards,
Serushin
Discovery Insure
Thank you for escalating this matter.
We take the feedback provided very seriously and will need to engage with our service providers to understand why this matter has not been handled the way it should have been.
Please do accept our sincere apologies for the frustration you have experienced. We will endeavour to ensure that the remainder of your claim is a pleasant one.
Regards,
Serushin
Discovery Insure