Poor service by Discover Insure

On 29 April 2020 I called and spoke to Jolan. My request was for an update on my discussion I had with Bongani Khanyile on 16 April 2020 for 1) a review of my policy and 2) addition of other items to be insured. Both Jolan and Bongani promised prompt feedback to no avail. I had also requested Jolan to escalate my complaint about Bongani's lack of feedback, and he promised me that I would be called back on the same day (29/04).