Poor service - Beg for quotation

After a number of calls to the call center to get a comparative quotation for household and motor insurance, I cannot get anyone to e mail me the information that Discovery Insure requires in order to complete the quotation. This is not the response of only one person at the call center but a few. This is a very poor response and it seems that one has to beg them to do business with you. I have been with Discovery Medical aid for many years and they do not behave like this!