Poor service before I've even started!

<p> </p> <p>My cover has not even started yet and I'm having problems.</p> <p>I insured my vehicle with discovery insure in October 2016, cover to start as of 1 November, as part of the sign up, I had to have a DQ Tracker installed. This was scheduled and completed yesterday (25/10).</p> <p>During the installation, I was asked to wait in the waiting area. After the installation was complete, I left, and once I came home and locked the car with the remote, I noticed the drivers side and the sunroof close up but the passenger side window going down, when I checked again, I noticed that the window keeps going down and does not want to close.</p> <p> </p> <p>I then called the discovery support and ticket # ********** 265 was logged.</p> <p> <br />A technician, came out to assess my car and immediately curved with "No fault" before even assessing.</p> <p>After back and fourth argument with the Technician, I told him to assess and then advise and follow process, we did a pre inspection once again, and he proceeded. </p> <p><br />After inspection, he advised that he sees nothing wrong and then started to deviate to every other excuse, from it being a "electric window problem" to "the same thing he has with his Opel"</p> <p> <br />I do not find this professional at all, the tracker it self might not be causing the process, but the workmanship/installation SURELY must have an effect here.</p> <p><br />After even further debate he spoke to his superior, I explained the situation to him, then passed the phone back</p> <p><br />POINT: The only thing that happened between now and yesterday was the installation, the technician is the only person who touched that door.</p> <p> </p> <p>I spoke to a consultant and his supervisor at the call support center.</p> <p>The supervisor advised there is nothing that Discovery can do for me as a client and they are not liable</p> <p> </p> <p> - Bear in mind, I'm a new client, who's policy cover has not even started yet!</p> <p><br />I've been with discovery for some time now with most of my policies and medical aid, and I thought moving to discovery insure would be the smartest decision...</p> <p> </p> <p>I am honestly utterly disgusted with this kind of treatment, </p>