poor service

Hi

Was checking my vitality drive weekly rewards, just to see that the 100 km been reset on the trip out to work on th 11/9/19 (I am sure I did not speed or break or accelerate harshly or turn sharply) but there was no reason given and there was nothing on the DQ Mapper. is this a way that Discovery trying to reward people by taking away something that they have tried for at the last minute? Now I bet even if it was found that there was an error because of the slow response I will not receive a reward, 3 days is to long to react.

Regards D Demmer