Poor service

I called discovery on Thursday (17th of Aug 2020). The first consultant who took my Called was Nthabiseng (Claims Department). I explained to her, that I had a pipe claim lodged sometime in July which a company named Southside Plumbing came to fix. I explained that I'm experiencing the same problem and that she must send the plumbers back for them to assess whether or not it is same problem. I received no feedback. I called back again on the same day and spoke to a different consultant who also did not get back to me. I called discovery again on the 18th of Aug and spoke to Nthabiseng who has not gotten back to me still. Note: in the meantime, I have a leak in the bathroom which contributes to my water bill sky rocketing because the discovery consultants simply do not have the common decency to provide feedback or atleast call an alternative plumber to come and fix my leak. My premiums are up to date and I am truly disappointed with this level of service Puleng Mohapi ***