Poor service, bad insurer.

I claimed for my gate motor on Monday 21 Oct. Discovery assigned Starplex maintenance and their technician visited the same day. He took pictures, completed and submitted his report and quotation on Wednesday 23 Oct. I begged Discovery to make a decision so that I can get get this sorted. Unfortunately my inconvenience and safety were not a priority for Discovery (Lethabo Mashele) as they did not respond by Friday. I decided to part ways with Discovery Insure as I could not stay in such a relationship. I cancelled my claim and insurance with Discovery and replaced my gate motor at my own cost over the weekend. Stay away from Discovery Insure. Fist time that I heard "we do not have a turn around time on this." from an insurer.