Poor Service, bad attitude.

One star is 100% higher rating than deserved. My claim with Discovery was lodged 12 Dec 2021. Two months and 1 week later, we still cannot get answers out of Discovery. Water damage to the concrete slab, a bathroom that cannot be used. No feedback, no communication. I called the Call centre today after they have sent yet another person to come to our property (think this was nr 5) to write yet another report last week Thursday. Today I have to hear the quote originally supp**** (by plumbers sent out by them) and the Quote received last week is different and the last one is higher (done by person nr 5 sent by them) and now they still have no answer. Maybe it is time to sort your internal issues and processes first. Other issues that I never received answers on 1) Moved houses, changed my address only and Discovery conveniently removed my house content insurance. I was uninsured on home content for months.... 2) I was charged a Financial advisor fee without having a financial advisor, no feedback, they have no record of it and want me to proof it..... 3) TV claim took almost a month. TV and apple TV was replaced as it could not be repaired. Months later someone logged in from the unrepairable apple tv on my account from Durban? Think I have been Patient for long enough with a don not care attitude.