MS
Mx S
1 reviews | Active since Mar 2018
07 Oct 2022, 12:02
POOR SERVICE AT CLAIMS STAGE!!
Desorine has no idea how Insurance works or how to provide good client service. More than a month since we submitted this TV claim and is still not sorted. The want to apply an excess of R750.00 which was implemented in July but the last schedule I received with NO EXCESSES was end June. According to their notification mail sent to us 29 July states clients with R0.00 excess option will stay that way as well so this is then also a mistake because we selected the R0.00 excess option on our entire policy! Also if this was sent to us on 29 July there is a 30 day notice period and the incident happend 10 August. Not even 14 days after this notification that states the start date will be 1 September 2022.
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Mx S's updateReviewer Update
09 Oct 2022, 07:30I want to cancel this policy. Your claim service is the worst. I work in Fast Track Claims myself and this is not at all how we provide service! First we respond to emails daily. We provide proper feedback.
Being in the industry myself I know how this works. We were not informed of the R750 excess and the email Desorine refers to from the 29th is excesses going up again by R1250.00. She at some point wanted to apply the R2000.00 excess.
If we are on a R0.00 excess we stay on that anyway as per that email.
More than a month for a Fast Track claim to be resolved is not acceptable!
Being in the industry myself I know how this works. We were not informed of the R750 excess and the email Desorine refers to from the 29th is excesses going up again by R1250.00. She at some point wanted to apply the R2000.00 excess.
If we are on a R0.00 excess we stay on that anyway as per that email.
More than a month for a Fast Track claim to be resolved is not acceptable!
MS
Mx S's update09 Oct 2022, 07:30
Reviewer Update
I want to cancel this policy. Your claim service is the worst. I work in Fast Track Claims myself and this is not at all how we provide service! First we respond to emails daily. We provide proper feedback.
Being in the industry myself I know how this works. We were not informed of the R750 excess and the email Desorine refers to from the 29th is excesses going up again by R1250.00. She at some point wanted to apply the R2000.00 excess.
If we are on a R0.00 excess we stay on that anyway as per that email.
More than a month for a Fast Track claim to be resolved is not acceptable!
Being in the industry myself I know how this works. We were not informed of the R750 excess and the email Desorine refers to from the 29th is excesses going up again by R1250.00. She at some point wanted to apply the R2000.00 excess.
If we are on a R0.00 excess we stay on that anyway as per that email.
More than a month for a Fast Track claim to be resolved is not acceptable!