Poor Service And Slow Response

It has now been a month a month since a claim has been submitted for bodywork and mechanical damage. The body work has been authorised, but Discovery has refused to authorise the repair based on mechanical damage. They have done this on the basis that the assessors said: \The impact on the vehicle could not have caused the damage"";the assessment company contacted me again that they need to uplift the (undriveable) from my home and will be charging me R8000+ in arrears.<br> <br> So now i need to pay more than what the physical mechanical damage on the car is to have it assessed for the 3rd time?<br> <br> Discovery's approach to this situation has been utterly unaccommodating and disappointing to say the least. We will be cancelling our policy as soon as the claim has been finalised."""