Poor Service And Slow Response

It has now been nearly teo months since a claim has been submitted for bodywork and mechanical damage. The body work has been authorised, but Discovery has refused to authorise the repair based on mechanical damage. They have done this on the basis that the assessors said: \The impact on the vehicle could not have caused the damage""; the assessment company contacted me again that they need to uplift the (undriveable) from my home and will be charging me R8000+ in arrears.<br> <br> I am getting no response from the responsible person;and he has blatantly refused to answer my emails. Discovery Insure has made no effort to resolve this matter."""