POOR SERVICE AND PROBLEM RESOLUTION

I lodged a claim on 24 March 2022 for a device that was promised to be returned to me on 31 March. This was not done and no explanation was given. Upon lodging a complaint on 5 April 2022, I was promised that the device would be delivered by 7 April very latest. Until now I don't have my device and have been in contact with Discovery since this morning BUT I still haven't received my device. Now I am told their Service Provider will deliver the device on 11 April 2022. THIS IS AN INJUSTICE TO ME AS THEIR CLIENT BECAUSE THEY CAN NOT DEAL WITH THEIR SERVICE PROVIDER