Poor Service and Poor BuyBack Values, Feel ****med

I have had a claim submitted for the damage on my business vehicle cause by hail in Midrand in November 2023. My claim was submitted within the same month. An assessment date was only scheduled early December. I then waited approx 3-4 weeks before I was told my vehicle is a write-off. I then immediatey requested a Buy-Back option. During this time I was the one that was calling Discovery on several occassion for a response and the person on the other line always said they cannot assist, I have to wait for a reply on email. Another 2 weeks later I then receive a buyback value which was 60% of the retail value, which means they estimate the repair to be around 40%, so why is the vehicle not being repaired. I have requested to speak to management on several occasions but it went to deaf ears. I requested them to look at these values and see if it cannot be reduced or I will be forced to go to the Ombudsman for short term insurance. To my surprise Discovery being my insurance company did not bother to call me and find out if there is any way this can be resolve but instead ask me to " let them know what the Ombudsman says". The service level received from Discovery is appalling. After the Ombudsman forwarded the complaint to them, Discovery's response is they "Apologise for the poor service received and they cannot assist with the buyback because it lies with Auction Nation". Why was this not mentioned to me weeks ago so we could have approached this in the correct manner the first time around. Now my business is running at a loss because whilst all this is taking place and Discovery say my business vehicle is considered a writeoff so whilst in my possession it will not be covered for any further damages. All I want is to be given a fair buyback value so it would make sense to me to goahead and have it repaired and be mobile again