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PK
PREVENDHRA K

1 reviews | Active since Apr 2012

02 Dec 2024, 16:16

Poor service and no response

I have been following up with Nonhlahla via email on a claim, and have sent 3 different follows ups and have not received a response or acknowledgment to one email. I have called twice and was advised feedback will be provided within the week and the weeks have come and gone and still no feedback,

Why do you treat 3rd party clients different to actual clients, When its your clients fault we are inconvenienced

It is with utter disappointment I type this message for a big institution as Discovery who cannot reply to an email . The staff need training on how to deal with clients

0
Replies (4)
PK
PREVENDHRA K's update03 Dec 2024, 08:13
Reviewer Update
Good Morning

Thank you for your response,

I will look forward to being contacted and getting this resolved,

I understand that every business has SLA and turn around times,
however ignoring an email from a client on 3 occasions seems more like an individual problem than a business problem,

At the end of the day the consultant represents the business

Its already the 1st week of Dec, by next week businesses start closing,
How do i sort my car out,

Hence the reason for me following up,

I even asked if this can be expedited which has now led to me logging this complaint

please can i get some assistance
PK
PREVENDHRA K's update03 Dec 2024, 10:39
Reviewer Update
Good day,

I have received the email from Nonhlanhla

Did it have to take a hello peter complaint for me to get feedback :-(

The quote provided is to the value of R 22 509.93, however the payout is R 18,232.50

Theres a shortfall of R4277.43,

Why must I be inconvenienced even more

All I want is my car to be sorted out and for me to be in a position I was prior to this accident

Must I now go and negotiate for my car to be repaired with the funds paid to me,

Discovery has shown no empathy or remorse

Im not asking for Ferrari to replace a tazz,

I just want to be in a position where i was previously

PK
PREVENDHRA K's update03 Dec 2024, 15:49
Reviewer Update
Good day,

Thank you for your response,

Thank you for assisting me in trying to resolve the matter,

I am already at an inconvenience with having to put pirate parts on my car based on the quote provided and amount approved, I take a lot of time and effort in maintaining my car,

If i could afford another car in this day and age, I would not be driving a tazz.

I cannot be put in a position where I need to cover a shortfall on payment, when my car was knocked while parked in a visitors parking,
not even on a road,

Please can this be expedited,

I just want to sort out my car and put this behind me.

Thank you once again


PK
PREVENDHRA K's update05 Dec 2024, 15:37
Reviewer Update
Good day,

I have received feedback from Nonhlahla confirming the amount quoted is the final settlement amount,

I have signed and accepted the offer, and sent it back with my banking details,

Can I please ask for the payment to be expedited ?