Poor service and no interest

Worst service. I've had issues for over 4 weeks now and my claim is still not resolved. The Claims department drags their feet and waits for you to follow up. They have very few vendors on their books and expect you to find your own. I have logged many requests with the complaints department. All they do is send you a reference number.

I am trying to resolve my claims so that I can instead move back to Outsurance where I had much better service and support.