JB
Johan B
1 reviews | Active since Sept 2018
11 Nov 2025, 13:33
Poor service and no feed back on claims.
Once again broken promises regarding claim settlement.Our claim was approved and payment notifications received for 3 amounts ,however only one payment was made and received.Email and telephonic queries goes unanswered. This is the pattern with this company when you claim.
Helpful (0)
Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
11 Nov 2025, 13:47Good day Johan
We're so sorry to hear of your negative experience and will look into your concerns. We'll revert with feedback as soon as possible.
Regards
Discovery Insure
We're so sorry to hear of your negative experience and will look into your concerns. We'll revert with feedback as soon as possible.
Regards
Discovery Insure
Discovery Insure's reply11 Nov 2025, 13:47
Official
Good day Johan
We're so sorry to hear of your negative experience and will look into your concerns. We'll revert with feedback as soon as possible.
Regards
Discovery Insure
We're so sorry to hear of your negative experience and will look into your concerns. We'll revert with feedback as soon as possible.
Regards
Discovery Insure
Discovery Insure's replyOfficial
19 Nov 2025, 08:48Good day Johan
Thank you again for reaching out to us with your concerns. After speaking with the assessor on your claim and listening to the call she had with your wife on 30 October, we can confirm that the single payment amount of R5390.05 paid to you is correct. There are no other payments outstanding. This amount was confirmed with and accepted by your wife on 30 October.
The 2 additional payment notifications were generated in error when the claims team were capturing each payment line to be included in the final amount. We apologise for this error but can confirm there are no further payments to be made to you on this claim.
Regards
Discovery Insure
Thank you again for reaching out to us with your concerns. After speaking with the assessor on your claim and listening to the call she had with your wife on 30 October, we can confirm that the single payment amount of R5390.05 paid to you is correct. There are no other payments outstanding. This amount was confirmed with and accepted by your wife on 30 October.
The 2 additional payment notifications were generated in error when the claims team were capturing each payment line to be included in the final amount. We apologise for this error but can confirm there are no further payments to be made to you on this claim.
Regards
Discovery Insure
Discovery Insure's reply19 Nov 2025, 08:48
Official
Good day Johan
Thank you again for reaching out to us with your concerns. After speaking with the assessor on your claim and listening to the call she had with your wife on 30 October, we can confirm that the single payment amount of R5390.05 paid to you is correct. There are no other payments outstanding. This amount was confirmed with and accepted by your wife on 30 October.
The 2 additional payment notifications were generated in error when the claims team were capturing each payment line to be included in the final amount. We apologise for this error but can confirm there are no further payments to be made to you on this claim.
Regards
Discovery Insure
Thank you again for reaching out to us with your concerns. After speaking with the assessor on your claim and listening to the call she had with your wife on 30 October, we can confirm that the single payment amount of R5390.05 paid to you is correct. There are no other payments outstanding. This amount was confirmed with and accepted by your wife on 30 October.
The 2 additional payment notifications were generated in error when the claims team were capturing each payment line to be included in the final amount. We apologise for this error but can confirm there are no further payments to be made to you on this claim.
Regards
Discovery Insure