MG
Marnitz G

1 reviews | Active since Jun 2010

31 Mar 2018, 19:39

Poor service and negligent support agents

Support for DQ track is really poor. I've been struggling with my tracker since November, but I just keep getting stock answers. On top of that, the latest agent sent a response to my support ticket to someone completely different, leaking my information, including my phone number, email address, names and the fact that I am a discovery insure member to a third party. The grace period for POPI expires in less than 60 days and you are not compliant!

0
Replies (1)
Discovery Insure
Discovery Insure's reply03 Apr 2018, 09:19
Official

Thank you for raising your concerns with us.

We are currently investigating your complaint and feedback will be provided directly to you.

Regards

Preveshen
Discovery Insure