Poor service and handling of ageing complaint and

I am writing to express my deep dissatisfaction and frustration regarding the handling of my insurance claims with Discovery Insure. My policy number is ***, and I reside at Waterfall Country Village in Midrand. I have recently lodged two claims, both of which were submitted on 14th November 2023: · Claim Number *** – Hail damage to property (Roof, tiles, wall, paint, outdoor lights, garden, piping, geyser solar panels, now indoor damage too as a result of water leaking inside every time it rains) · Claim Number *** – Hail damage to car (eventually settled after 2 weeks) I am disappointed to bring the following complaints to your attention: Lack of Updates or Feedback: There has been a complete absence of updates or feedback regarding the status of my claims. I am left in the dark regarding the progress of the assessments and subsequent actions. Daily Follow-ups Required: I find it necessary to call Discovery Insure every day to seek feedback. Despite these efforts, I have not received any information from the Claim Advisor, Dira Kadi. Worsening Property Damage: The damage to my property is exacerbating with each rainfall. Water is now leaking into my house from the damaged roof, further complicating the claim and increasing the repair costs. No Feedback on Vehicle Repair/Write-Off: Despite an assessment being conducted on my vehicle on Friday, 17th November 2023, I have not received any feedback regarding the repair process or the possibility of a write-off. Provider Issues: Discovery service providers have declined the claim, forcing me to find alternative providers on my own. Surprisingly, one of your providers contacted me today to inquire about the claim status, which adds to the confusion and frustration. No Repairs Completed: To date, no repairs have been initiated or completed on either the property or the vehicle, prolonging the inconvenience and adding to the financial burden. Below-Expectation Service: As a Purple Plan client, I expected a level of service that aligns with the premium I am paying. Unfortunately, the service provided so far has fallen well below my expectations. I understand that these situations can be complex, but the lack of communication and progress updates is causing considerable stress and inconvenience. I urge you to address these issues urgently and provide a comprehensive response within 1 day from the date of this email. Your prompt attention to these matters is crucial, and I trust that Discovery Insurance will take the necessary steps to rectify these concerns and improve the overall customer experience. Thank you for your understanding and cooperation in resolving these matters.