1 reviews | Active since Sept 2017
Poor Service and Feedback On Claim
Claim No ********** . Just general all round disappointment and disgust on how poorly and inefficiently my claim has been handled by your claims consultants. Never respond to emails, do not upload the documents to the claim, never return calls... all round pathetic. Having just recently moved to Discovery, I am now regretting this. You have marketed your product well but this reality of how things are administered in the back office is a total let down
Thank you for taking my call.
As discussed I have escalated your concerns with the claims management team to address and rectify.
The DQ track team has been mode aware of the device issue and will look into the matter and provide feedback.
Once again I would apologize for the inconvenience and disappointment that you experienced in dealing with us recently.
Regards,
Sakhe
Discovery Insure
Thank you for taking my call.
As discussed I have escalated your concerns with the claims management team to address and rectify.
The DQ track team has been mode aware of the device issue and will look into the matter and provide feedback.
Once again I would apologize for the inconvenience and disappointment that you experienced in dealing with us recently.
Regards,
Sakhe
Discovery Insure