Poor service and false expectations

Discovery insure towed our vehicle 05 December 2015 and have us a loan vehicle for 4 weeks. Question I have 1. During December period public holidays shouldn't be included on the loan vehicles due date . 2. December it's a shutdown period and there is always a delay of parts and parts will be in back order delay still in January. 3. There should be a turn around time for the repairs to be completed and vehicle to be returned to customers. 4. No update provided to valuable clients. 5. We don't have a contract with panel beaters we have contract with Discovery why no feedback. 6. When we call contact centre no prompt response I think we should escalate .

Friends I wouldn't recommend discovery to you.