TC
Thembelihle C

1 reviews | Active since May 2019

02 May 2019, 20:02

Poor service and false advice given

Poor electronic platforms. Discovery advised me to take Vitality Drive, even though I did not want to they said I could save money. But now, they can't seem to be bothered to activate my electronic profile. I'm order to maximise on this product, you need to do the online assessments BUT despite numerous emails, calls etc. My problem has not been resolved and I still cannot access my electronic profile. Poor poor service. Don't waste money

0
Replies (3)
Discovery Insure
Discovery Insure's reply03 May 2019, 12:35
Official
Good day Thembelihle 

Thank you for raising your concerns.

We are attending to the matter with haste.

Further updates will be communicated to you directly.

We apologize for any inconvenience caused.

Regards
Discovery Insure 
TC
Thembelihle C's update10 May 2019, 10:25
Reviewer Update
Finally resolved after many attempts. Thank you Discovery Insure.
Discovery Insure
Discovery Insure's reply10 May 2019, 10:49
Official
Thank you for allowing us the opportunity to correct the matter. Keeping you satisfied is important to us....