POOR SERVICE AND DEDICATED TO NOT PAY OUT VALID CLAIM.

A Discovery insured caused an accident and damaged my vehicle on 1 August 2022. The insured admitted sole liability for causing the accident and damages in writing. Discocery insured admitted that insured is covered for third party claims. Claim was submitted with ALL the requested documentation and damages quote. TO DATE, despite demand Discovery failed to comply with their own policy terms to pay third party liability cover which the insure is paying for monthly. Discovery is commited to unduly delay the process and refuse to pay out claims, they claim to cover in their insurance policy terms you pay for. FAILED to deliver the service they advertise to customers. FAILED to pay out valid claim despite written admission by person who caused the accident. FAILED to provide the cover per their insurance policy, which customer is paying for. FAILED to respond to my many emails requesting uodate on the claim submitted. FAILED to resolve the complaint. FAILED to provide the insured with the cover she is paying for. FAILED to attend to a claim within 30 days, its been more then 5 months already and still not finalised. Pathetic service by Discovery consultants, they do not know how to attend to a claim and I have to expalin the same claim 100 times over. Worst experience, will never recommend Discovery insure.