POOR SERVICE ALL AROUND

I was promised that the claims department will phone me and then never did. I logged my claim online and got given a non vehicle assessor. I was told an assessor would come out to look at my car just to be informed a day later, WHEN I HAD TO PHONE THEM, that I have to take the car to be assessed. I was told once the car has been assessed that it would take 24 hours for the claim to be approved, then after 24 hours no sorry it takes 48 hours. I phoned back to ask about the excess and was told that the rental would be available for a month max, depending on how long it takes to fix the car. Once the claim was finally approved I phoned back to ask for a list of panel beaters in my area since the one they booked me with could only help after 3 weeks. I gave up waiting for a response. They phoned to ask why I gave a bad rating and was promised feedback in 24 hours. More than 2 days later I got an email stating my car had been moved. To EAST LONDON - I live in Pretoria. We got that sorted and when I booked the rental I heard for the FIRST time that I have to pay R1200 for a fuel deposit and that the vehicle is only available for 5 days, even though it might take longer.