Poor Service

I’ve had a re-quote of my car & household insurance during the week of the 16/05/2020 which was approved for the very next debit of May 2020. This was even confirmed by the discovery consultant. When the debit order was deducted from my bank account for May the amount was in R 3758.00 which is about R 1,500.00 over the actual premium. I’ve queried this debit on the 25/05/2020 and a 48 hour turnaround to resolve the issue was promised. After 48 hours I’ve been calling Discovery daily to have this resolved but get the same story that nothing has been done in regards to my query. This after various escalations and even dealing with the retention department I requested that my policy be cancelled on the 19/05/2020 and my funds refunded. The service is despicable which in my opinion is due to current team leaders and management that just don’t seem to care about good client service. As we speak I’m still calling daily to have this issue resolved. The last consultant I dealt with today is Lucky Mashaba who couldn’t even access the system. Still waiting for Lucky and the retention team to call me back as promised.