Poor Service

Last week Thursday 11 August 2022, I called Discovery Insure Call Centre, with view of cancelling my vehicle insurance. I have a better offer from another Insurance company. I am also not happy about how their driving app works and I strongly believe it has some serious flaws. Anyway, I spoke to someone from the retentions department - and he agreed that he would remove my vehicle from the insurance policy, but offered me an insurance cover form my house (for building and structure, including geysers, etc.). He did a quote for me and I asked him to e-mail me the quote, I will look at it and then take a decision. He promised to call me the next day so that we can conclude this matter. The next day, he never called - and I had to make a follow up with the call to the Call Centre on Monday afternoon. I spoke to him and I asked him to call me the next day, as there is one thing I need to check with my current insurer before deciding whether to sign up or not. The next day, he does not call. It is now Wednesday night and he has not called. Now if I have to beg Discovery Insure to call me so that I can sign up with them, how much more begging I have to do if I have to lodge a claim. For those reason, I have decided I will not sign up for this structural building insurance cover I was offered, and I will definitely be cancelling my vehicle insurance as of the end of this month. I cannot tolerate such poor service.