Poor service

Discovery insure accused me of submitting an ******* claim, their assesor Andre Pienaar said I was hard ars** for wasting discovery's time with my claim. I live in birchacres kempton park. Since May this year we have been experiencing power cuts and then around about the first week of June 2019 a substation in Van Riebeeck Park blew up. Some of us were out of power for over a week. In Ekhuruleni's efforts to restore power to the community around. Power surges went through much of the community, and many people lost appliances. We contacted discovery insure and reported the claim. Discovery insure arranged for one of their contractors to contact me. The contractor said to report everything that I believed to be affected by the power surge. I reported 5 items, two items were replaced and the other 3 were reported to not have been affected by the surge. on the 19 July 2019 I contacted Cindy Postman and advised her that one item was overlooked. She advised that she had requested Andre Pienaar to facilitate the pick up. As nothing had transpired I again contacted Cindy Postman on the 26/07/2019. She could not understand why the item was not picked up. So she escalated the call to Silvex and cc'd andre. The item was picked up on the 29/07/2019 by Silvex. The assessment according to Andre was wear and tear and not as a result of the power surge. The item was supposed to have been returned 6/07\/2019. But was only returned on Monday 19/07/2019, no apology for the delay . no report for me to get a second opinion. Just poor....shoddy service by what is referred to as a blue chip company on the JSE and various other stock exchanges across the world. Can Discovery be sued for deformation of character, for calling me hard ars## and accusing me submitting an ******* claim. The reason for my claim can be proven by the commuity in which I live in and by Ekhuruleni.