Poor Service

I submitted a claim to Discovery for my washining machine on 3 June 2022, the service provider they sent said it was wear and tear. I therefore sent it to a external party to get it repaired and the said it was power surge, i reported this to Discovery and they said i needed to raise a dispute and it would take 90 days to come to a resolution.

After phoning ans escalating the matter i finally got hold of Nosi whereby she said they will send another service provider out to inspect again which another week.

Finally after receiving the report they said the pc board was maliciously damage, i cant see why a company of over 15 years would do this but they said i must go lodge a claim at the saps office.

After spending 2 hours at their offices and phoning Discovery while their woth the police commissioner and explaining the matter they would not open a case, as it would not hold in court.

I relayed the message to Discovery snd the reply from Nosi go sort it out with my external service provider he damaged the machine and THANKS FOR MY PATIENCE.

I have been without a washing machine since 3 June 2022 while waiting for this mess to get sorted. I have a 14 month old baby that goes to school every day and needs clothes washed daily.

I have been with Discovery for over 6 years and my first house content claim, i belong to all their products, bank, vitality, medical aid, insure.

I make a claim of R3000 for the repair and its taken Discovery over 3 weeks to tell me its not their problem.

I am disgusted in their service and the way they treat their loyal customers and i have started the process to move my services elsewhere