Poor service

Query QC221420 The service is simply shocking This call was logged by my financial adviser and after 2 weeks or so when I had received no response I called on Tues or Wed. The agent said IT was still busy and would give me a call back before close of business - this did not happe. I followed up again on Friday and escalated the query and spoke to a Samuel who said they were still busy. I said that is not good enough. He said he would see what he could do and give me a call before close of business which did not happen. This is a simple IT related problem where access is not given to the Vitality Drive reward page so my wife cannot claim any rewards. It is a problem that the mighty, powerful, resource rich Discovery should be able to solve in a few minutes. It beats me why they treat a loyal customer with investments, Health policies, Life Insurance and short term insurance like this!! Perhaps it is time to move?