WVdM
Willem Van der Merwe
1 reviews | Active since Apr 2022
20 Apr 2022, 11:33
Poor Service
Worst communication I ever had. For 2 months now I am struggling to get my Hilux fix - they only decided to give approval today to replace the broken window which was on the first report in the first assessment. I had Tim Solomon - my so-called advisor throwing the phone down in my ear as well today - without finalising the outstanding issue.
Received an email saying that the windows is being fitted - which is not done yet as I spoke to DME Panel beaters, load body is not being rubberized yet and now battery is flat as well because Hilux is standing for 2 months . According to Discovery all is being done and the vehicle is at "detailing" to check fitted parts
Helpful (0)
Replies (2)0
Replies (2)WVdM
Willem Van der Merwe's updateReviewer Update
20 Apr 2022, 13:20Good day Discovery Insure ,
I've got a list of similar reply that someone will contact me in due course, messages, Facebook ,emails - unfortunately it is not happening. 2 months + already - I am not holding my breath - as I can see a lot of persons on the Media group is experiencing the same poor service.
I've got a list of similar reply that someone will contact me in due course, messages, Facebook ,emails - unfortunately it is not happening. 2 months + already - I am not holding my breath - as I can see a lot of persons on the Media group is experiencing the same poor service.
WVdM
Willem Van der Merwe's update20 Apr 2022, 13:20
Reviewer Update
Good day Discovery Insure ,
I've got a list of similar reply that someone will contact me in due course, messages, Facebook ,emails - unfortunately it is not happening. 2 months + already - I am not holding my breath - as I can see a lot of persons on the Media group is experiencing the same poor service.
I've got a list of similar reply that someone will contact me in due course, messages, Facebook ,emails - unfortunately it is not happening. 2 months + already - I am not holding my breath - as I can see a lot of persons on the Media group is experiencing the same poor service.
WVdM
Willem Van der Merwe's updateReviewer Update
20 Apr 2022, 13:21Another promise made by Discovery Insure - they will "communicate in due course....
WVdM
Willem Van der Merwe's update20 Apr 2022, 13:21
Reviewer Update
Another promise made by Discovery Insure - they will "communicate in due course....