Poor Service

The technician was here on the 29th of Jan 2024 to remove the crowdsearch tracker on my polo only to find that the device was not installed. Discovery only realised on that day when the technician called them that the device was never installed. I emailed the client care team and was told different scenarios about why i could not be refunded. It was never explained to me that I need to install this tracker as I was consistently told to only go to tyger wheel which I did. You will see that discovery did not penalise or contact me to let me know (for 2 years) that the device was not installed. The agent advised me on the phone on the 31st of Jan that had I claimed for theft or hijacking in the 2 years i would not have been covered and he agreed that the brokers I had did not explain it to me. It should not matter whether the broker didnt tell me or if was my responsibility to put in the tracker because you charged me for 2 years on polices *** & *** for this device and never alerted me to install the tracker. You just took the funds and now you basically saying its my fault and I wouldnt have been covered anyway. I have not missed a single premium from discovery. This is really poor and the least you can do is refund me