Poor service

To whom this may concern.

It has taken me several very disappointments in my recent interactions with Discovery to have to write this before I write something up on Hello Peter to get your attention or alternatively cancel all my products and policies with your company.

I find that your communications and customer service used to be of high quality but things have changed in your organization over the past few months. I am constantly feeling frustrated when I need assistance that I am speaking to artificial emails and robotic responses and communication. When I need to speak to someone I constantly have to wait half an hour and then get sent from pillar to post repeating my story.

I had two terrine experiences with your company over the past few months and now again with my wife's cell phone repair we keep on having to follow up and still, no one has come to fetch the phone after three days of no feedback. I am actually sick of this. This is not the Discovery I was once used to.

If your service and efficiency are no longer what once was and you are just like any other call center, then I am afraid that I will have to look elsewhere. I felt stuck with you because I use the vitality a lot for flights etc being on Diamond status but if this is going to continue with the aggravation than I would rather have the service I want even if it costs me more as time is money.

Regards,

Ari Arenstein ***