POOR SERVICE

I reported a claim to them 20 July 2020. They informed me that they need to listen to the telephone recording to verify what was discussed. A week later received a phone call informing me that they had found the recording and would phone me in 2 hours. That 2 hours turned into 5 days when the next contact was from me trying to find out on progress. Yesterday 5 August 2020 received a call and the person said that they will email me so that I could send in more information direct to that person. Some 18 hours later still waiting for the email. A an accredited training provider I have offered to give them training in unit standard **** which is all about customer service plus an insurance course which is fully accredited with CPD hours with the Insurance Institute of South Africa. They have not accepted my offer to assist them in improving their customer service and knowledge on the product which they sell! Take the premium but forget that the whole purpose of an insurance company is to pay claims!