Poor service

I have tried numerous of times to call them and my call gets cut off in the option menu all the time

I have emailed them numerous of times And no response, just a automated email with a reference number

They do not contact me back via email I have emailed them numerous of times I want to change my address and location in case of emergency or if my care gets ****** etc

The problem is that if anything does happen to my car it will be my fault because I have not given them the correct information, but as I have said in my message I can no get threw to them in any way possible So I have had to take these measures So that I can get noticed and attend to As I have been a loyal customer for many years and have not missed one payment So please give me the same respect as you would give a new client Don’t throw me into the trash and just take my monies month to month And every year you give me a increase and my car depreciates does that make sense to me what so ever

I have contacted new car insurance companies and they have responded promptly during this pandemic, so there is no excuse what so ever. For a company this big I would be ashamed

A response will be needed urgently as I have taken this further Thanks Kind regards You dearest customer

Service is appalling Someone