Poor service

Poor service This is a deplorable dissatisfied service we have ever encountered since joining this insurance in 2015. We ‘take it that this is a sign that we must look for other insurance companies that take their paying clients seriously.

Accident was reported on 26 April 2022 and up to date no one at Discovery is willing to give clarity on this claim. We have been writing emails and making calls on a weekly basis and there is always a chain of transfering of calls to the so called Specialist/Administrator claim agents or they just ignore emeial. (Dominic Madlala ,Sindiswa Cleapatra Mbuthuma/Sindi Radebe,Aubrey Mo***eng and Gontse Moteane) they will all commit to assist but then they will just disappear in into thin air.

See complaint below that was adressed to Dominic and Sindiswa

Dear Dominic and Sindiswa

Please refer to the attached report:

1.Mirror on the left-hand side: Mirror on the left-hand side: Though damages are on the right-hand side, the mechanism to control the mirror on the left-hand side is on the right-hand side panel inside the driver’s door where the impact happened.

2. Light on the rear on the right-hand side: Please refer to page 4 on the attached report that shows that the light was removed from the vehicle, meaning the panel beater tampered with it. The light was removed as a result of the repairs. So now, how did this light get damaged? According to the statement from Jaco at Centurion Panel beaters, the light was damaged during towing by Mlandu Towing Group; this was reported to us when we went to collect the vehicle, and he advised us to notify our insurance to give them the approval to fix the light. Common sense dictates that the damage on it either happened during the towing or panel beating as both the panel beater and the assessor did not note it as existing damage.

3.Damages on the right-hand side: As per your email below, let discovery insure give us approval so that the damages on the right-hand side and the damaged right tail light be fixed.

4. Lodging of the complaint: Suppose we did not phone to lodge a complaint that we are neglected because our claim is not taken seriously or prioritised. In that case, the attached report on the 10 August 2022 will not have been availed to us on the Discovery portal by Dominic Madlala as Sindiswa, the main person handling this claim, did not bother to give us any status report. Discovery insure should account to all of the above.