Poor Service

I have been insured with Discovery Insure for a few years now and am used to good service from them, until recently when i bought a new car and phoned Discovery to have a DQ track fitted. <br> The appointment was on the 23rd of April, the technician was on time and professional. The next day i realized that the lever underneath my steering wheel that opens the bonnet had been removed and not put back. Being a long weekend i waited for tuesday to phone discovery and was assured that a technician would come out that day. No technician appeared. A few days later i sent an email to 3 different departments to complain and receieved an automated response that someone would get back to me about it. I then emailed again and was assured that my email would be sent to the appropriate people. 3 weeks later I have yet to receive any further communication from Discovery. Very disappointed in this poor level of service.