Poor service

So after rating Discovery Insure poorly for their service. I got this reply

"Good day Lerato M

Thank you for bringing this matter to our attention.

We note that this is not the level of service we uphold and apologize for the delay in resolution.

Our systems team have been made aware of your distress following this review and have been prompted for a resolution with haste.

We acknowledge that the technical error found on your profile has proved more complex but the team is in pursuit of a fix.

More will be communicated with you in due course.

Regards Discovery Insure

Two months later... No communication and the DQtracker/Vitality rewards issue that has been lingering for over a year still has not been resolved.