poor service

good day have been with Discovery for years now and never experienced such poor claim service whereby i had to make the call today after almost 2 weeks to confirm what is the outcome of my claim submitted on the 10/06/2022. I called Discovery and was transferred 4 times and each time my call being dropped. just to be told by a consultant that I need to pay for a diagnostic test myself for them to determined the damages to my vehicle, never experience such poor service and being told to pay for my vehicle to be assessed whereby im paying my insurance for such events, for them to assess the vehicle/ damages and confirm whether it's incident related or not, even worse my vehicle was towed from my residents now i need to make a plan for the vehicle to be towed back to my residence on my own expenses, the people who came and fetch the vehicle needs to come and drop my vehicle. this is by far the worse serve from Discovery all the broken promises and poor claim service.