Poor service

After 45 min on a call and making it clear that Discovery will not be able to better the service I receive from OMI, guess what. They improve the premium. I make it clear repeatedly that I want a pro forma schedule so that I can have my current broker look and see that there are no hidden surprises for me. Eventually I am handed over to the line manager who will now proceed to verify details and put the debit order in place. Again I make it clear I want a pro forma statement to which he replies he is not prepared to do that. I then proceeded to tell him it is my information and I am legally entitled to the documentation. He kept on talking over me, which was the second sign discovery will be able to provide me with good service. I ask him for the voice recording as legally I am entitled to again he refused. Last strike kept on talking over me telling me how hard the representative had worked and now I want my current broker to look at it. I said I made it clear from the beginning that this would be the outcome. I also said to him that it is business and as a consumer it is my right to make sure I am getting the best cover and best service. Discovery you failed to convince me of good service. OMI it is