LZ
Lindelwa Z
1 reviews | Active since Jul 2020
08 Oct 2024, 09:52
Poor Service
I am extremely disappointed with the way Discovery Insure has handled my claim. This has been the worst claim experience by far.
It's been 2 months since my accident and I still don't know when the repairs on my car will be completed. Their commination is bad or non existent, the claim agent does not even respond to my emails, even my broker is not assisting. When I query directly with the panel beaters, I get automated responses. I just want to know when the repairs will be finished in order to plan accordingly. It is such an inconvenience to be without a car for so long. I just want to be kept updated, is that so much to ask?
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Replies (1)LZ
Lindelwa Z's updateReviewer Update
08 Oct 2024, 16:08The only feedback I have received was on the 30th of September when I sent a complaint and the response was that the matter will be escalated to the management and get back to me. There had been no update till today. So I am not sure what response they are talking Who has been in contact with me?
Even Island auto panel beaters are not are not really assisting, they have been sending automated messages every day since Wednesday last week confirming that the car is in their painting shop.
I just want to be updated on the progress so that I can arrange my life.
Is it really too much ask for your staff to keep the client updated.
As soon as I get my car, I will definitely look for another insurance!
Up
Even Island auto panel beaters are not are not really assisting, they have been sending automated messages every day since Wednesday last week confirming that the car is in their painting shop.
I just want to be updated on the progress so that I can arrange my life.
Is it really too much ask for your staff to keep the client updated.
As soon as I get my car, I will definitely look for another insurance!
Up
LZ
Lindelwa Z's update08 Oct 2024, 16:08
Reviewer Update
The only feedback I have received was on the 30th of September when I sent a complaint and the response was that the matter will be escalated to the management and get back to me. There had been no update till today. So I am not sure what response they are talking Who has been in contact with me?
Even Island auto panel beaters are not are not really assisting, they have been sending automated messages every day since Wednesday last week confirming that the car is in their painting shop.
I just want to be updated on the progress so that I can arrange my life.
Is it really too much ask for your staff to keep the client updated.
As soon as I get my car, I will definitely look for another insurance!
Up
Even Island auto panel beaters are not are not really assisting, they have been sending automated messages every day since Wednesday last week confirming that the car is in their painting shop.
I just want to be updated on the progress so that I can arrange my life.
Is it really too much ask for your staff to keep the client updated.
As soon as I get my car, I will definitely look for another insurance!
Up