1 reviews | Active since Jun 2015
Poor Service
<p>My BMW is currently in for repairs at a Panel Beater in PTA, while I live in Midrand, before sending it, i had to wait for the parts to be ordered, my rental vehicle needs to be returned this thursday. My vehicle is not ready, 2 months since incident, being calling the call centre since monday last week, as a similair issue happended last year with my other vehicle, which was died a week after being repaired, with items missing from vehicle(reported).The initial consultant (last monday) said the delay was from discovery and my extension on rental will be granted if no feedback was received on friday, last week, I called in & raised the issue, it was then escalated to a manager, yesterday i called in again for a follow up, & insisted that Claudia (Agent) asks her manager R. Varshen to call me by the COB, no follow up still. Disc Insure's service providers seem to be consistent in creating this delay. My car is still not ready, & disc Insure have no answer.As the customer, is this my job to constantly follow up with you, or your service provider/s? this the second time, a vehicle is in and not ready after a month of rental cover. Is Disc Insure not interested in resolving this matter? this is very unprofessional !!!!, I have several policies / investments & Insurances with Discovery, is the your level of service ???</p>
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.
We can assure you that this query has been escalated to our claims management team, who are currently dealing with the raised issues, and will provide feedback during the course of today.
Regards,
Sakhe
Discovery Insure
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.
We can assure you that this query has been escalated to our claims management team, who are currently dealing with the raised issues, and will provide feedback during the course of today.
Regards,
Sakhe
Discovery Insure
Been Dealing with Manager Bianca, and service Agent Lerato, I Have been promised feedback last friday, I called this morning, and they were still awaiting feedback from the Procurement Manager, i Just received a call from Avis regarding the rental and This SMS: "Urgently return the car hire as its not extended and handed over to SID and there will be a chargeable amount of R653.00, and its not a refundable amount. i received no feedback on friday, and i am now being charged for they days missing.This company needs constant follow ups, poor service, no feedback!, PATHETIC SERVICE!!!, is my car ready, i received an sms on Wednesday that my Bonnet has been approved. Second time around bad service from this company!!! No update on my vehicle!!!, Thank You, i will be moving all policies from myself and my wife.
Been Dealing with Manager Bianca, and service Agent Lerato, I Have been promised feedback last friday, I called this morning, and they were still awaiting feedback from the Procurement Manager, i Just received a call from Avis regarding the rental and This SMS: "Urgently return the car hire as its not extended and handed over to SID and there will be a chargeable amount of R653.00, and its not a refundable amount. i received no feedback on friday, and i am now being charged for they days missing.This company needs constant follow ups, poor service, no feedback!, PATHETIC SERVICE!!!, is my car ready, i received an sms on Wednesday that my Bonnet has been approved. Second time around bad service from this company!!! No update on my vehicle!!!, Thank You, i will be moving all policies from myself and my wife.
Our claims team are aware of your concerns and will give a response promptly, the repairer needs to give us an indication on the estimated time to complete the repair work so that a decision can be made on the car hire extension.
We apologise for the lack of feedback.
Our claims team are aware of your concerns and will give a response promptly, the repairer needs to give us an indication on the estimated time to complete the repair work so that a decision can be made on the car hire extension.
We apologise for the lack of feedback.
I tried calling again, left a message, if my Car is not ready today, i dont see why i have to wait for responses from your service providers, i did not choose them, nor do i have any agreements in place with them, i reported issues on this case while onsite dropping the vehicle off at the panel beater(16th Jan), all calls are recorded, go listen to them! I am livid having to deal with this.Between my wife and I we spend alot on this company on a monthly basis, and have been praising this company as a complete solution (Med/Insure/Invest/life), only to get this level of service! Responses seem to come from this type of platform.I pay Disc Insure for a service, if the fault / delay / any issue relating to the delivery of this service, it is disc insure's fault, i do not have any agreements with your service providers, they were your choice not mine. I await a real response, with an update, as I have been waiting for a while now, clearly delay is discovery's as identified at the start of this process.
I tried calling again, left a message, if my Car is not ready today, i dont see why i have to wait for responses from your service providers, i did not choose them, nor do i have any agreements in place with them, i reported issues on this case while onsite dropping the vehicle off at the panel beater(16th Jan), all calls are recorded, go listen to them! I am livid having to deal with this.Between my wife and I we spend alot on this company on a monthly basis, and have been praising this company as a complete solution (Med/Insure/Invest/life), only to get this level of service! Responses seem to come from this type of platform.I pay Disc Insure for a service, if the fault / delay / any issue relating to the delivery of this service, it is disc insure's fault, i do not have any agreements with your service providers, they were your choice not mine. I await a real response, with an update, as I have been waiting for a while now, clearly delay is discovery's as identified at the start of this process.
My vehicle is still under repairs, every week i have to mail/ call discovery and follow up on the rental extension and the status of my vehicle, been mailing since last week friday, and i received a mail stating that the rental was extended, but i was called by avis for the rental yesterday, i mailed Lerato, Bianca, and Nicol stating that avis has not received the extension that i have been updated with via email from discovery, today i received this:
Good day ***X. You have failed to return the Avis vehicle on the 24th March. Your insurance has also not extended your contract. The tracking unit will now be activated and a recovery team despatched. You will also be liable for all recovery costs. Contact me urgently. Regards YYYYY Avis Investigations.
I am extremely livid dealing with this company!!!
My vehicle is still under repairs, every week i have to mail/ call discovery and follow up on the rental extension and the status of my vehicle, been mailing since last week friday, and i received a mail stating that the rental was extended, but i was called by avis for the rental yesterday, i mailed Lerato, Bianca, and Nicol stating that avis has not received the extension that i have been updated with via email from discovery, today i received this:
Good day ***X. You have failed to return the Avis vehicle on the 24th March. Your insurance has also not extended your contract. The tracking unit will now be activated and a recovery team despatched. You will also be liable for all recovery costs. Contact me urgently. Regards YYYYY Avis Investigations.
I am extremely livid dealing with this company!!!
The car hire extension was granted as per the email correspondence that you received last week.
We will follow up with Avis to query the update on their end.
We will provide feedback once done.
We apologise for this inconvenience.
The car hire extension was granted as per the email correspondence that you received last week.
We will follow up with Avis to query the update on their end.
We will provide feedback once done.
We apologise for this inconvenience.