poor service

I have had the worst experience with Discovery and Farber coach works Somerset west. I sent my car into Farber Coach works on the 24/06/2024 for an assessment where the assessor decided that I needed to leave the car with them as it was not safe to drive (which I did not mind). My claim was approved on 26/06/2024 by discovery and was informed that the car would undergo repairs.

A week in "repairs" I went to the panel beater to check on the progress of my car and the front desk lady could not provide me with answers, stating that their software was refusing to open, and she would call me with an update, which she never did. I then decided to call them at week 2 and I could not get a response, their whatsapp line was also useless as they do not respond to any query you have.

Three weeks into repairs I asked Discovery for the progress on repairs as the courtesy vehicle was due for return soon and the panel beater informed them that I should expect the car on 26/07/2024. Fast forward to the 25/07/2024 I contact Discovery to find out about the repairs of the vehicle and the consultant informs me that the panel beater does not have an estimated completion time and I should be patient whilst a second consultant that I spoke to was **** to by the panel beater and was told that I only brought in the car on 24/07/2024. Discovery decides to extend the rental vehicle time by 1 day which is a Saturday, knowing full well that I would not be able to fight them on this as it is a weekend. On 29/07/2024 I physically went to the panel beater to enquire about the progress of repairs since Discovery has failed me. When I got to the panel beater, the car was not repaired at all. The car was sitting in its stripped state outside with no form of protection from the weather. The manager of the place stated some stupid reasoning as to why no repairs were done which I was not informed of, yet I have done enquiries on the progress of repairs. I have sent countless emails still enquiring about the progress of my car and complaining about the response I received from the panel beater and Discovery has not responded at all. This has been my 2nd week with no form of transportation and 6 weeks of my car being at that panel beater with no work being done to it. Discovery and that panel beater have been my worst nightmare