POOR SERVICE

<p>Upon a request from M&F I called Discovery's call center and asked for the letter M&F requested. I explained to the lady what the letter should state and she rep**** she will send me a claims withdrawal confirmation. I asked her if it is the same thing, surely she works with it every day and it doesn't sound like the same thing M&F is requesting. She said it's what she has and she'll send it. Needless to say it's not what I've asked for. I called again the next day and explained to another lady who said she knew what I needed and the letter had to be drawn up. It is 24 hours later and I still haven't received anything. Is this request that difficult?</p> <p> </p> <p>EMAIL FROM M&F: You must obtain the letter from Discovery as the vehicle was insured with them at that time. They will not have a problem to give you one as such as this is standard practice with liability claims.</p> <p> </p>