1 reviews | Active since May 2014
Poor Service
<p>I have being having issues with my Discovery Insure driving points for the past 5 months . I have being in contact with the call centre numerous times but the issue is never sorted out.</p> <p> </p> <p>I put up a complient last month on Hellopeter and was conctacted by Thabani Mtshali( Excutive Relations Manager) who assured me that this matter would be resolved. I was asked to wait for a month and see if my points were updated but still no luck. </p> <p> </p> <p>I then contacted him via email and he said that they will resort to another option to try and fix this issue. He said I would have feedback by the end of the day which was November 14 2016. It has being a week since then and no contact from him has being made. </p> <p> </p> <p>Starting to believe that nothing is being done about this!!!!!</p>
Dear Yusuf
We apologize for the delayed feedback. Our DQ track team confirmed that your DQ track was functioning efficiently and your scores for Oct. were updated. You may confirm this on the online dashboard.
Please let us know should you encounter any challenges.
Regards
Theo
Dear Yusuf
We apologize for the delayed feedback. Our DQ track team confirmed that your DQ track was functioning efficiently and your scores for Oct. were updated. You may confirm this on the online dashboard.
Please let us know should you encounter any challenges.
Regards
Theo
Hi Theo
I have seen that it was updated but for the past 5 mnonths my scores are updated manually and which may be the case again this month.
Please confirm if the scores were done manually or automatically and show a true reflection of my driving which i think is not the case.
This matter is going on for far too long now which is unacceptable .
Hi Theo
I have seen that it was updated but for the past 5 mnonths my scores are updated manually and which may be the case again this month.
Please confirm if the scores were done manually or automatically and show a true reflection of my driving which i think is not the case.
This matter is going on for far too long now which is unacceptable .
